Happy employees + Happy customers = Profitable Business Zappos isn’t a one time phenomenon and it clearly shows that business can be driven by "happiness".

Business leaders quite often don’t see the connection between creating the intangible of the employee happiness with creating the tangible of financial profits in their business.

We don’t have to choose between inspired employees and sizable profits: we can have both. In fact, inspired employees quite often help to make sizeble profits.

Chip Conley, is the founder of Joie de Vivre Hospitality, CEO of Joie de Vivre Hotels. What’s needed is a change in mindset, that profit is result of two forces: